Effective Date: March 30, 2026

  1. Introduction
    Welcome to Lanspice (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://lanspice.com (the “Website”) and the purchase of products offered through the Website.
    By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or purchase our products.
  2. General Terms
    2.1 Eligibility
    You must be at least 18 years of age to use our Website and purchase products. By using the Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
    2.2 Account Registration
    To make purchases, you may need to create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Keep your password confidential and secure
Notify us immediately of any unauthorized use of your account
Be responsible for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
2.3 Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

  1. Products and Services
    3.1 Product Descriptions
    We strive to provide accurate descriptions, images, and pricing for all products. However:

Product images are for illustrative purposes and may differ slightly from actual products
We do not warrant that product descriptions, colors, or other content are accurate, complete, or error-free
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice

3.2 Product Availability
All products are subject to availability. We reserve the right to:

Limit quantities of products available for purchase
Discontinue any product at any time
Refuse or cancel orders at our discretion

If a product you ordered is unavailable, we will notify you and offer a refund or substitute product.
3.3 Pricing

All prices are listed in Indian Rupees (INR) unless otherwise stated
Prices are subject to change without notice
We reserve the right to correct pricing errors on our Website
The price charged will be the price displayed at the time you place your order

3.4 Product Quality
We offer premium Kerala-based organic products including:

Cold-pressed coconut oil
Spices (black pepper, cardamom seeds)
Nendran banana powder
Wayanadan tea and Coorg coffee

All products are:

Sourced from certified organic farms
Naturally processed without chemicals or additives
Quality-checked before shipment
Packaged in food-grade, BPA-free containers

  1. Orders and Payment
    4.1 Placing Orders
    When you place an order:

You are making an offer to purchase products subject to these Terms
We reserve the right to accept or decline your order for any reason
Order confirmation does not constitute acceptance; acceptance occurs when we ship the product
We may require additional verification or information before processing orders

4.2 Payment Methods
We accept the following payment methods:

Credit cards (Visa, Mastercard, American Express)
Debit cards
Net banking
UPI (Unified Payments Interface)
Digital wallets
Cash on Delivery (COD) where available

4.3 Payment Processing

Payment must be received before order processing
All transactions are processed securely through trusted payment gateways
You authorize us to charge your payment method for the total order amount including taxes and shipping
We are not responsible for payment processing errors caused by incorrect information you provide

4.4 Order Cancellation by Customer
You may cancel your order:

Before shipment: Full refund will be issued
After shipment: Cancellation is not possible; refer to our Return and Refund Policy

To cancel an order, contact us at support@lanspice.com with your order number.
4.5 Order Cancellation by Lanspice
We reserve the right to cancel orders if:

Product is unavailable or out of stock
Pricing or product information is incorrect
Payment cannot be processed or verified
Fraudulent activity is suspected
Delivery address is unserviceable

If we cancel your order, we will notify you and issue a full refund.

  1. Shipping and Delivery
    5.1 Shipping Policy

We ship within India to all serviceable locations
Shipping charges are calculated at checkout based on delivery location and order value
FREE SHIPPING on orders ₹999 and above
We use trusted courier partners for delivery

5.2 Delivery Timeframe

Standard delivery: 5-7 business days
Remote locations may take 7-10 business days
Delivery times are estimates and not guaranteed
Orders are processed within 1-2 business days

5.3 Shipping Address

Ensure your shipping address is complete and accurate
We are not responsible for delays or non-delivery due to incorrect addresses
Address changes can only be made before shipment

5.4 Tracking
Once your order is shipped, you will receive:

Shipping confirmation email with tracking number
Real-time tracking updates via SMS/email
Estimated delivery date

5.5 Delivery Issues
If you do not receive your order:

Check tracking information for delivery status
Contact the courier service for location updates
Contact us at support@lanspice.com for assistance

We are not liable for delays caused by courier services, natural disasters, or circumstances beyond our control.

  1. Returns and Refunds
    6.1 Return Policy
    We want you to be completely satisfied with your purchase. You may return products under the following conditions:
    Eligible for Return:

Products received damaged or defective
Wrong product delivered
Products not matching the description
Quality issues or contamination

Return Window: 7 days from the date of delivery
Non-Returnable Items:

Products with broken seals or packaging (unless damaged upon receipt)
Products used or partially consumed
Products purchased during special sales (unless damaged/defective)

6.2 Return Process
To initiate a return:

Contact us at support@lanspice.com within 7 days of delivery
Provide order number, reason for return, and photos (if damaged/defective)
Wait for return approval and instructions
Pack the product securely in original packaging
Ship the product to the address provided (return shipping costs covered by us for damaged/defective items)

6.3 Refund Policy
Upon receiving and inspecting the returned product:

Approved returns: Full refund processed within 7-10 business days
Refunds will be credited to the original payment method
For COD orders, refund will be issued via bank transfer (provide bank details)

6.4 Replacement Policy
If you receive a damaged or defective product:

We will offer a replacement at no additional cost
Replacement will be shipped within 3-5 business days after approval
If replacement is unavailable, a full refund will be issued

  1. Promotions and Discounts
    7.1 Promotional Offers

We may offer promotional discounts, coupon codes, and special offers
Promotions are subject to specific terms and conditions
Offers cannot be combined unless explicitly stated
We reserve the right to modify or cancel promotions at any time

7.2 Coupon Codes

Coupon codes must be entered at checkout
Expired or invalid codes will not be accepted
One coupon code per order unless otherwise specified
Discounts apply to product prices only, not shipping or taxes

  1. Intellectual Property
    8.1 Ownership
    All content on the Website, including but not limited to:

Text, graphics, logos, images, product descriptions
Website design, layout, and functionality
Trademarks, service marks, and trade names
Software and code

are the exclusive property of Lanspice or our licensors and are protected by copyright, trademark, and other intellectual property laws.
8.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You may not:

Reproduce, distribute, modify, or create derivative works
Use automated systems (bots, scrapers) to access the Website
Frame or mirror any part of the Website
Reverse engineer or decompile any software
Remove copyright or proprietary notices

8.3 User Content
If you submit reviews, comments, or other content:

You grant us a perpetual, royalty-free license to use, reproduce, and display such content
You represent that you own or have rights to the content submitted
We reserve the right to remove any content that violates these Terms

  1. Prohibited Activities
    You agree not to:

Violate any applicable laws or regulations
Infringe upon intellectual property rights
Transmit viruses, malware, or harmful code
Engage in fraudulent or deceptive practices
Harass, abuse, or harm other users
Interfere with Website functionality or security
Collect user information without consent
Use the Website for unauthorized commercial purposes
Impersonate any person or entity
Post false, misleading, or defamatory content

Violation of these prohibitions may result in account termination and legal action.

  1. Limitation of Liability
    10.1 Disclaimer of Warranties
    THE WEBSITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
    We do not warrant that:

The Website will be uninterrupted, secure, or error-free
Defects will be corrected
The Website is free of viruses or harmful components
Product descriptions are accurate or complete

10.2 Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LANSPICE SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Damages arising from use or inability to use the Website or products
Damages resulting from unauthorized access to your account

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.
10.3 Exceptions
Some jurisdictions do not allow limitation of liability for certain damages. In such cases, our liability will be limited to the maximum extent permitted by law.

  1. Indemnification
    You agree to indemnify, defend, and hold harmless Lanspice, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

Your violation of these Terms
Your use of the Website or products
Your violation of any rights of third parties
Your violation of applicable laws or regulations

  1. Governing Law and Dispute Resolution
    12.1 Governing Law
    These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
    12.2 Jurisdiction
    Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Kerala, India.
    12.3 Dispute Resolution
    Before initiating legal proceedings, you agree to first attempt to resolve disputes through:

Direct Contact: Contact us at support@lanspice.com to resolve the issue
Negotiation: We will work in good faith to reach a mutually acceptable resolution
Mediation: If negotiation fails, disputes may be referred to mediation

  1. Privacy Policy
    Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Website, you consent to our Privacy Policy.
  2. Severability
    If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
  3. Entire Agreement
    These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Lanspice regarding your use of the Website and supersede all prior agreements.
  4. Waiver
    Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  5. Contact Information
    If you have any questions or concerns regarding these Terms and Conditions, please contact us:
    Lanspice
    Email: support@lanspice.com
    Website: https://lanspice.com
    Customer Support: Available through our Contact Us page