LANSPICE
Effective Date: March 30, 2026

  1. Introduction
    At Lanspice, we are committed to providing you with premium quality organic products sourced directly from Kerala’s certified farms. Customer satisfaction is our top priority. This Return and Refund Policy outlines our policy regarding returns and refunds for products purchased from https://lanspice.com.
    By purchasing products from our Website, you agree to the terms of this policy.
  2. Our Commitment to Quality
    All our products including cold-pressed coconut oil, spices (black pepper, cardamom seeds), Nendran banana powder, Wayanadan tea, and Coorg coffee are:

Sourced from certified organic farms in Kerala
Naturally processed without chemicals or additives
Quality-checked and hygienically packaged before shipment
Packed in food-grade, BPA-free containers to ensure freshness and safety

We take great care in selecting, processing, and packaging our products to ensure you receive the highest quality.

  1. No Return Policy
    3.1 Food Safety and Hygiene Standards
    Due to the nature of our products being food items and edible goods, we do not accept returns for the following reasons:

Food Safety Regulations: As per food safety standards and hygiene protocols, once food products leave our facility, they cannot be resold or restocked
Product Integrity: We cannot verify the storage conditions and handling of products once delivered
Health and Safety: To protect all our customers, we maintain strict quality control and cannot accept returned food items
Hygiene Compliance: We adhere to food safety regulations that prohibit accepting returns on consumable products

3.2 All Sales Are Final

All purchases made on our Website are final and non-returnable
Once an order is placed and shipped, it cannot be returned for refund or exchange
Please review your order carefully before completing your purchase

  1. Exceptions – Damaged or Defective Products
    While we do not accept returns, we understand that issues may occur during shipping or manufacturing. We will provide refunds or replacements only in the following exceptional circumstances:
    4.1 Eligible for Refund/Replacement
    We will issue a refund or replacement if:

Damaged During Transit: Product packaging is damaged, broken, or crushed upon delivery
Leaking or Spilled Products: Containers are leaking or product has spilled during shipping
Defective Products: Product has manufacturing defects or quality issues
Wrong Product Delivered: You received a completely different product than what you ordered
Expired Products: Product received is past its expiration/best-before date
Tampered Packaging: Product seal is broken or packaging shows signs of tampering upon delivery
Contaminated Products: Product shows visible signs of contamination, mold, or spoilage upon opening
Missing Items: Items are missing from your order

4.2 Conditions for Refund/Replacement
To be eligible for a refund or replacement, you must:

Report the issue within 48 hours of delivery
Provide clear photographic evidence showing the damaged, defective, or wrong product
Keep the product in its received condition (do not use or consume)
Provide order number and delivery confirmation
Cooperate with our verification process

  1. Reporting Process for Damaged/Defective Products
    5.1 How to Report an Issue
    If you receive a damaged, defective, or wrong product, follow these steps:
    Step 1: Document the Issue

Take clear, well-lit photographs of:

The outer packaging/shipping box
The damaged or defective product
The product label showing batch number and expiry date
Any visible defects, leaks, or contamination

Take photos immediately upon opening the package

Step 2: Contact Us Immediately

Email: support@lanspice.com
Subject: “Damaged/Defective Product – Order #[Your Order Number]”
Include in your email:

Order number
Product name and quantity
Detailed description of the issue
All photographs (clear and showing the problem)
Date and time of delivery
Your contact number

Step 3: Wait for Response

Our customer support team will review your complaint within 24-48 hours
We may request additional information or photos for verification
You will receive an email with our decision and next steps

  1. Refund Policy
    6.1 Refund Eligibility
    Refunds are issued ONLY for:

Products damaged during transit
Defective or contaminated products
Wrong products delivered
Expired products received
Orders cancelled by Lanspice before shipment
Payment charged but order not processed

6.2 Verification Process

All refund requests require verification through photographic evidence
Our team will review the submitted photos and order details
Additional verification may be required (video call, courier inspection)
Fraudulent claims will be rejected and may result in account suspension

6.3 Refund Processing Time
Once your refund is approved:

Approval Notification: Within 24-48 hours of complaint verification
Refund Processing: 5-7 business days from approval date
Credit to Account: 7-10 business days depending on your bank/payment provider

Total Time: Approximately 10-15 business days from complaint submission to refund credit
6.4 Refund Methods
Refunds will be processed through the original payment method:

Credit/Debit Card: Refund credited to the same card used for purchase
Net Banking/UPI: Refund to the source bank account
Digital Wallets (Paytm, PhonePe, Google Pay): Refund to the same wallet
Cash on Delivery (COD): Bank transfer to your account (you must provide bank details: account number, IFSC code, account holder name, and bank name)

6.5 Refund Amount

Product Cost: Full refund of the product price
Taxes: All applicable taxes refunded
Shipping Charges: Refunded only if the issue was caused by Lanspice (damaged/defective/wrong item)
Discount Coupons: If you used a coupon code, the refund reflects the actual amount paid after discount

6.6 Non-Refundable Situations
Refunds will NOT be issued for:

Change of mind or personal preference
Customer ordered wrong product by mistake
Customer dislikes the taste, smell, or texture
Product stored improperly by customer after delivery
Damage caused by customer mishandling
Claims reported after 48 hours without valid reason
Missing or insufficient photographic evidence
Products used or consumed before reporting

  1. Replacement Policy
    7.1 Replacement Option
    Instead of a refund, you may request a replacement for damaged, defective, or wrong products.
    Replacement Benefits:

Faster resolution than refund processing
No waiting for bank credit
Ensures you receive the product you originally wanted

7.2 Replacement Process

Indicate your preference for replacement when reporting the issue
Once verified and approved, we will ship a replacement immediately
Replacement shipping is completely FREE
Replacement will be dispatched within 2-3 business days of approval
You will receive tracking information via email/SMS

7.3 Damaged Product Collection
For damaged or defective products:

We may arrange pickup of the damaged product (at our cost)
In some cases, we may ask you to dispose of the damaged product and provide proof
This will be communicated during the verification process

7.4 Out of Stock Situations
If the replacement product is out of stock:

We will offer an equivalent product of equal or greater value
You can choose a different product from our catalog
You can opt for a full refund instead
We will contact you with available options

  1. Order Cancellation Policy
    8.1 Cancellation Before Shipment
    You may cancel your order before it is shipped:

Contact us immediately at support@lanspice.com
Provide your order number
Full refund will be processed within 5-7 business days
Cancellation is free of charge

8.2 Cancellation After Shipment
Orders cannot be cancelled once shipped because:

Our products are perishable food items
Once dispatched, the product is in transit and cannot be recalled
You may refuse delivery, but return shipping charges may apply

If you refuse delivery:

The product will be returned to us
Refund will be processed after deducting applicable shipping and handling charges
This may take 15-20 business days

8.3 How to Cancel
Email: support@lanspice.com
Subject: Cancel Order – Order #[Your Order Number]
Include:

Order number
Registered email address
Reason for cancellation

8.4 Order Cancellation by Lanspice
We reserve the right to cancel orders if:

Product is out of stock or unavailable
Pricing or technical errors occurred
Payment could not be verified
Delivery address is unserviceable
Suspected fraudulent activity

If we cancel your order:

You will be notified immediately via email/phone
Full refund processed within 5-7 business days
No cancellation charges applied

  1. Important Guidelines
    9.1 Inspection Upon Delivery
    We strongly recommend:

Inspect the package immediately upon delivery in the presence of the delivery person
Check for any visible damage to the outer packaging
If the package appears damaged, refuse delivery or note the damage on the delivery receipt
Open and inspect products within 24 hours of delivery
Report any issues within 48 hours

9.2 Photographic Evidence Requirements
For successful claim processing, photos must show:

Clear, well-lit images (not blurry or dark)
Full view of the product and packaging
Visible product labels with batch number and expiry date
Clear evidence of damage, defect, or wrong product
Multiple angles if necessary

Insufficient evidence may result in claim rejection
9.3 Fraudulent Claims

We take fraudulent claims seriously
All claims are thoroughly verified
False claims may result in:

Claim rejection
Account suspension or termination
Legal action if applicable
Blacklisting from future purchases

  1. Shipping Damage Prevention
    We take utmost care in packaging your orders:

Sturdy, protective packaging materials
Bubble wrap and cushioning for fragile items
Sealed containers to prevent leaks
Quality checks before dispatch

However, damage during transit is beyond our control. If you receive a damaged package, report it immediately as per Section 5.

  1. Contact Us for Issues
    If you have received a damaged, defective, or wrong product, or have any questions about this policy:
    Lanspice Customer Support
    Email: support@lanspice.com
    Response Time: Within 24-48 hours
    Website: https://lanspice.com
    Customer Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
  2. Policy Updates
    We reserve the right to modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our Website after changes constitutes acceptance of the revised policy.
  3. Customer Satisfaction
    While we maintain a strict no-return policy for food safety reasons, we are committed to your satisfaction:

We carefully select and quality-check all products
We package products securely to prevent damage
We partner with reliable courier services for safe delivery
We promptly address all genuine complaints
We value your feedback and continuously improve our processes

Your trust is important to us, and we strive to deliver the best quality Kerala organic products to your doorstep.

By purchasing from Lanspice, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.